Community Coordinator

Wanted: Warm, friendly, organized Community Coordinator who is exceptional at providing top-notch service to support our awesome community of staff, teachers and families.

The Company:

Hi! I’m Rachel Lipson, the founder and CEO of Blue Balloon Songwriting (proudly female-founded in 2010). My company offers unique, high-end, creatively driven instrument lessons through songwriting to kids and adults. We help the most discerning parents find the most exceptional, engaging, and exciting musical experience for their children. Our unparalleled network of teaching artists make learning music through songwriting a joyful experience that has often been characterized as a defining experience of their children's education. A team of about 70+ teachers teach 400+ lessons per week.

The Position:

This is a part-time remote position in NYC with room to grow within the company. You would be joining our growing team of four wonderful staff members and our founder (Rachel)! Our dedicated office hours are Monday through Friday and potentially some weekends, with required in person meetings and events in NYC. 

You will be joining us as an integral part of our small Community Team, so the ability to delegate and communicate clearly, positively, and efficiently with others will be a big part of your job.

You should be a self-starter with a passion for customer success, sales, and basic administrative duties. You are an excellent communicator with an interest in children, families, and music. Your writing style is upbeat, flawless and adaptable to our brand voice and you feel comfortable forging new relationships over email and text. You should be so organized that you border on perfectionism, but can also get things done quickly and efficiently all while being friendly, fun, empathetic and positive! You should be someone who actually LIKES logistics and schedules, enjoys the puzzle of fitting everything in and cares deeply about others.

Sample Schedule:

We're looking for someone to work 20 - 30hrs/week with the ability to work more during the busy seasons and potential to go full-time down the line! The schedule is flexible but afternoon hours are a must. 

  • Monday 1 - 5pm

  • Tuesday 12 - 6pm

  • Wednesday 12 - 6pm 

  • Thursday 2 - 8pm 

  • Friday 12 - 4pm

The Responsibilities Include:

  • Communicate with families and teachers to be sure all questions are answered, and strive to inspire confidence and exceed expectations 

  • Proactively engage with new and returning clients, strategically pair students and teachers, and guide families through the registration process

  • Develop relationships and identify and implement new and creative ways to expand, retain, and connect our ever-growing community

  • Assist our Community Team in scheduling lessons, makeups and subs 

  • Work closely with the Blue Balloon Team to ensure efficiency and success in all areas

Requirements:

  • Experience in customer service and a willingness to learn new things

  • An interest in working with a team that cares deeply about the success of the business and its customers

  • Excellent communication skills

  • A passion for creative and thoughtful problem solving

  • A strong ability to work efficiently and independently in a fully remote position

Compensation: $18 - $20/hr 

How To Apply:

To apply, please send an introductory email to jobs@blueballoonschool.com with a little bit about yourself, your background and why you think you’d be a good fit for this position. Please be sure to spend some time on the website to familiarize yourself with the company before contacting us. We look forward to hearing from you!