Blue Balloon is hiring a Client Growth Specialist!
We are looking for an organized, detail-oriented, smart, problem solving, logistics wizard to help us onboard new clients.
Hi! I’m Rachel Lipson, the founder and CEO of Blue Balloon Songwriting. My company offers in-home music lessons for kids and adults in NYC, The Hamptons and Nashville. We specialize in teaching instrument instruction through songwriting, using methods I created. A team of about 50+ teachers teach 400+ lessons per week.
To start, the position will be around 20 hours per week, mainly on weekday mornings from 9am-1pm (but with some teacher/client communication outside of those hours as well). You will be working remotely to correspond with families and teachers over email and text (periodically by phone) to help onboard new families.
New Yorkers are preferred, but I am open to considering those who live elsewhere.
My goal is to hire someone who can transition seamlessly from part-time to full-time in 3-9 months.
Who we're looking for:
You should be so organized that your friends and/or family think it’s ridiculous. You should be so detail oriented that you border on perfectionism, but are also smart and aware enough to also get things done quickly and efficiently all while being friendly, fun, upbeat and positive. You should be the kind of person who always is looking at their phone (for better or for worse) and doesn't miss a message or throw their phone in their bag without looking at it, or leave town without cell service more than every so often. You should be someone who actually *likes* logistics and schedules and the fitting everything in like a real-life tetris puzzle. You will need to enjoy finding the balance between being managed and taking initiative, always working with urgency to grow our client base. A friendly, positive, personable, yet eloquent writing style is imperative!
An interest in children, families, music and creative, unique woman-owned businesses.
Experience with sales, marketing, and customer service.
An interest in or experience with early childhood education and/or music is a huge plus and will allow for even more growth within the company.
What we expect of you:
- You will manage the inquiries of potential new customers and get them registered with Blue Balloon using your savvy and smart problem solving sales and customer service skills.
- You will effectively and kindly communicate policies and procedures and manage client expectations.
- You will collaborate with teachers and everyone at Blue Balloon to ensure that every family gets the concierge-like experience families have come to expect from this unique high-end company.
- You will always have a friendly and upbeat demeanor with all clients, staff and teachers.
How to Apply:
To apply, please send us an introductory email at firstname.lastname@example.org with a little bit about yourself and your background and why you think you’d be a good fit for this position. Please be sure to spend some time on the website to familiarize yourself with the company before contacting us. I'm looking forward to hearing from you!